Last updated: August 25, 2026 · Contact: proday.ly@gmail.com
If you're a consumer in Brazil and subscribed to a paid plan online, you can cancel and get a full refund within 7 calendar days of subscribing, no reason needed. This is guaranteed by article 49 of Brazil's Consumer Protection Code.
Customers outside Brazil may have an equivalent or additional cooling-off right under their own country's law, or under the merchant of record's own policy. Whichever gives you more time applies.
Email proday.ly@gmail.com with your account's email and say you want to cancel. No form, no justification needed.
We process the cancellation within 2 business days of your request. How long the money takes to appear back on your card or payment method depends on the payment processor and your bank. It typically takes 5 to 10 business days.
You can turn off auto-renewal at any time from your account settings or by email. Access to the paid plan continues until the end of the period already paid for.
If you paid for a period longer than a month — the annual plan — and you cancel after the 7 days, we refund the whole months you have not used, on request. An annual plan cancelled in its fourth month refunds eight twelfths of what was paid. The month in progress is not split.
On a monthly plan there is nothing prorated to give back: the period already paid for is the month now running, and it stays available until it ends.
Cancelling never deletes your notes or photos. Your account reverts to the Free plan, with that plan's limits, and your content stays accessible.
We give a full refund, regardless of timing, if:
The annual plan is charged once, at a discount on twelve months. So that there is no doubt about what happens if you change your mind:
No long plan here is a door that locks from the inside.
Any question about billing, cancellation or refunds: proday.ly@gmail.com.